How quickly do you respond to problems?
In short and in plain language
That depends on the kind of maintenance you choose.
We watch your site. So we often see a fault before you do.
We set the times for our help in writing first. You have one fixed contact who knows your site.
That depends on the chosen maintenance package, which we tailor to how important your website is for your business. Through our monitoring, we often learn of outages or anomalies before you notice anything yourself and can react accordingly early.
We agree the concrete response times clearly and in writing in advance, so you know where you stand. Since you have a dedicated contact who knows your site, you do not have to fight your way through an anonymous hotline first in case of a problem. We settle the details as part of website maintenance.