Frequently asked questions
Common Questions for Your Web Agency in Hildesheim
From the first idea to ongoing support: here you will find answers to the questions companies in Hildesheim, Hannover and the Leine valley ask us most often. If your question is not included, we are happy to answer it personally, no call center, but your dedicated contact.
General Questions About the Agency
- Who is behind the web agency Hildesheim? Behind the appearance is an experienced team that builds websites, manages online marketing and gives you a dedicated contact. So you do not speak with changing staff of a call center, but with the person who actually knows and handles your project. Our roots lie in the Hildesheim region, which enables short paths and personal meetings.
- Do you only work with clients from Hildesheim? Our focus is on Hildesheim, Hannover and the Leine valley with towns like Sarstedt, Elze, Gronau, Bad Salzdetfurth, Alfeld and Springe. The proximity makes personal on-site conversations easier. In principle, however, we also support clients outside the region, because much can be clarified excellently by phone and video call today. Which regions we cover, you can see on our regions overview.
- Which industries do you develop websites for? We work across industries but have particular experience with trades and crafts, hospitality, health professions, retail, clubs and service providers. Each of these industries has its own requirements, which we know. You will find an overview with matching examples in our industries overview.
- What sets you apart from a website builder kit? A builder kit is cheap and fast, but you are bound to templates, technical limits and one provider. We design your appearance individually, ensure fast load times and accessibility and support you personally. Furthermore, your website including its content belongs to you, instead of residing on a foreign platform that can change its terms at any time.
- Do I get a dedicated contact? Yes, that matters to us. From the first enquiry to ongoing support, you have the same contact person who knows your project, your industry and your goals. This way you do not have to explain from scratch at every contact what it is about, and decisions can be made quickly and easily.
- Can we meet in person? Gladly. Precisely because we are rooted in the Hildesheim region, we value personal conversation. For clients from the area, on-site meetings are easily possible. If it suits you better time-wise or you are further away, we clarify everything just as reliably by phone or video call.
Questions About Web Design
- Is my website automatically optimized for smartphones? Yes. We always design mobile first, because more than half of all visits come from smartphones today. Your site automatically adapts to the screen size and is just as easy to use on a phone as on a computer, without zooming or cumbersome scrolling around.
- What does accessible web design per BFSG mean? Accessibility means that as many people as possible can use your website, including people with visual, hearing or mobility impairments. We align with the internationally recognized WCAG guidelines and the requirements of the German Accessibility Strengthening Act. This improves usability for everyone and may even be mandatory for many providers.
- Can I change content myself later? On request, yes. We set up a system that lets you update text, images, opening hours or promotions yourself without technical knowledge and instruct you personally. If you prefer not to handle it, we take over the upkeep as part of our website maintenance.
- Do you design individually or from a template? We design individually, tailored to your company, your industry and your goals. So you do not get a stencil into which only your logo is inserted, but an appearance that fits you and stands out from others. This is an important advantage, especially in a region with many providers.
- Do I need my own text and images? Your own content is helpful but not a must. If you have text and photos, we incorporate them. If not, we support you in creating suitable text and advise you on imagery. What matters is that the content fits you and appeals to the people you want to reach.
- How fast does my new website load? We place great value on speed, because fast sites keep visitors and are rated better by search engines. Through lean code, optimized images and modern caching we ensure swift load times. Concrete values depend on content and feature scope, but with us speed is planned in from the start.
Questions About SEO and Google Ads
- Can you guarantee me first place on Google? No, and you should be skeptical if anyone promises that. Search engines decide the order of results by criteria that no one fully controls. We can set up your website technically and in terms of content so it has good chances of better placements, but specific positions cannot be seriously assured.
- How long does it take for SEO to take effect? Search engine optimization is a long-term investment. First movements are often seen after a few weeks, noticeable improvements usually after several months. This is because search engines first have to capture and evaluate changes. Anyone who wants to be visible faster combines SEO with ads, which take effect immediately.
- What is the difference between SEO and Google Ads? SEO improves your placement in the unpaid search results and works long-term without you paying per click. Google Ads are paid ads that become visible immediately but only run as long as you pay for them. Many companies use both: ads for a fast start and SEO for sustainable visibility.
- Are Google Ads worthwhile for a local business? Frequently, yes. With ads you precisely reach people who are currently searching for your services in your region, for example a tradesperson in Hildesheim or a restaurant in Hannover. You only pay when someone clicks and can control the budget precisely. Whether it is worthwhile for you depends on your industry and goals, which we assess in the initial consultation.
- Do you also optimize existing websites for search engines? Yes. We analyze your existing site and find out where visibility is being given away, for example through an unclear structure, slow load times or missing content. We then improve the technical foundations and the content in a targeted way. An optimization is often worthwhile even without a complete rebuild.
- How do you measure the success of SEO and ads? We look at comprehensible metrics: how many people find your site, through which search terms and how many enquiries result. For ads, we see exactly how many clicks and enquiries a budget brings. We discuss these figures with you understandably, instead of overloading you with technical jargon.
Questions About Costs and Process
- What does a professional website cost? That depends heavily on the scope: a compact business-card site is significantly cheaper than an extensive site with many pages or an online shop. Because every project is different, we do not name flat prices but create an individual quote after a conversation. This way you only pay for what you really need.
- Is the initial consultation chargeable? No. The initial consultation is free and without obligation. We take the time to understand your situation and goals and tell you openly what makes sense and what does not. Only afterwards do you receive a concrete quote. So you take no risk when you get in touch with us.
- How does a website project work with you? In clear steps: first we discuss your goals and content, then we create a concept and a quote. After your approval, we design and develop the site, show you interim states and gather your feedback. Before launch, we test everything thoroughly. After go-live, on request, we stay by your side through maintenance.
- How long does it take until my website is online? A manageable website can often be implemented in a few weeks. More extensive projects with a lot of content, an online shop or special functions take longer. We give you a realistic timeframe after the first conversation, once we know the scope. We try to accommodate preferred earlier deadlines where possible.
- Are there ongoing costs after launch? Yes, some ongoing costs usually arise: for the domain, hosting and optionally for maintenance. These items are usually manageable and itemized transparently in advance. Since we rely on open technology, no hidden license fees arise that increase unexpectedly with the size of your site.
- Can I implement a project in stages? Yes, we often even recommend it. You start with a solid base appearance and later expand with additional pages, an online shop or marketing measures. This way the investment is distributed, and you gain early experience before taking the next step. We coordinate the roadmap with your budget together.
Technical Questions
- Where is my website hosted? We rely on hosting on servers in Germany. This means short paths, good reachability and the application of European data protection rules. You do not need to worry about the technical details, because we set everything up and look after the server environment as part of our maintenance.
- Do I need my own domain? Yes, your own domain like your-company.de is the foundation of a professional appearance. If you do not have one yet, we take care of the registration. We can take over an existing domain and switch it to the new website without email addresses being lost in the process.
- Is my website GDPR-compliant? We design websites to meet the requirements of the General Data Protection Regulation, for example with encrypted transfer, privacy-friendly handling of cookies and clean consents. A legal sign-off by a data protection officer or lawyer does not replace this, but we create the technical foundation for it.
- Can you set up an online shop? Yes. We build online shops based on Shopware Community Edition, an open solution without license fees. You retain full control over your data and your shop. What is possible with this, you can read on our online shop page.
- What happens to my email addresses during a move? When switching to us, we ensure that your existing email addresses are preserved and continue to work. The move is planned so that neither the website nor email traffic is interrupted. These transitions are routine for us and are prepared carefully.
- Does my website work in all browsers? We develop so that your website is reliably displayed in all common, current browsers, on computer, tablet and smartphone. Very old, barely used browsers may occasionally deviate from the modern standard, but this affects only a vanishingly small portion of visitors.
Support and Maintenance
- What happens after the launch of my website? After the launch, the actual operation begins. On request, we take over the ongoing care: updates, backups, security and monitoring. But you can also take care of your content yourself while we only look after the technology in the background. What suits you, you decide yourself, and we adapt to it.
- Why does my website need maintenance? A website consists of software that must be updated regularly. Without updates, security gaps arise that attackers can exploit. Outdated software is the most common gateway for automated attacks. Maintenance keeps your site secure and current and ensures that outages are detected early.
- Can you also support a website that is not from you? Yes, that happens frequently. We also take over existing websites that were originally built by someone else. First, we check the current condition, bring the site to a secure state and then support it on an ongoing basis. So you do not need to have had your site created by us.
- How quickly do you respond to problems? That depends on the chosen maintenance package. Through our monitoring, we often learn of outages before you notice them and can react. We agree the exact response times with you clearly in advance. Since you have a dedicated contact, you do not have to fight your way through a hotline first in case of a problem.
- Can my website be extended later? Yes, at any time. Your website grows with your company. You can later add additional pages, add an online shop or have new functions built in. Because we rely on maintainable, open technology, such extensions are possible without complications, without the whole site having to be rebuilt.
- Am I bound to a long-term contract? We rely on fair, transparent terms. We discuss the durations and conditions of the maintenance openly in advance, so you know exactly what you are getting into. You are also not bound to us, because your website and your content belong to you. A vendor lock-in that makes switching difficult is not our way.